Privacy Policy

Effective Date: December 26, 2025

Last Updated: December 26, 2025

Cloud9 Airport Hotel ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://cloud9airporthotel.com (the "Website").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Billing and payment details
• Address
• Booking details and special requests

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Cookies and usage data

2. How We Use Your Information

• To process hotel reservations and payments
• To communicate booking confirmations and updates
• To respond to inquiries and customer service requests
• To improve website functionality and services
• To send promotional offers (with consent)
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Payment processors
• Booking and reservation service providers
• IT and hosting providers
• Legal authorities when required by law

5. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, though some features may not function properly.

6. Your Privacy Rights

6.1 GDPR Rights (EU Residents)

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion
• Right to restrict or object to processing
• Right to data portability

6.2 CCPA Rights (California Residents)

• Right to know what personal data is collected
• Right to request deletion of personal data
• Right to opt out of data sharing
• Right to non-discrimination

To exercise any of these rights, please contact us using the details below.

7. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your own. By using our Website, you consent to such transfers.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: