VIP Road, Opp. Cochin International Airport, Nedumbassery, Kochi - 683572

Terms & Conditions

Last Updated: January 26, 2025

Welcome to https://cloud9airporthotel.com (the “Website”), operated by Cloud9 Airport Hotel (“we,” “our,” or “us”). By accessing or using this Website, making a reservation, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.

1. Use of Website

You agree to use this Website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others. Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.

2. Reservations & Bookings

  • All bookings made through the Website are subject to availability and confirmation.
  • We reserve the right to refuse or cancel any booking at our discretion.
  • Guests must provide accurate and complete information at the time of booking.

3. Pricing & Payments

Room rates, taxes, and additional charges are displayed at the time of booking and may change without prior notice. Payments may be processed through third-party payment gateways. We are not responsible for errors caused by such third parties.

4. Cancellation & Refund Policy

Cancellation, modification, and refund policies vary depending on the rate plan selected. Please review the specific cancellation policy provided during the booking process. Failure to comply may result in partial or full charges.

5. Check-In & Check-Out

  • Check-in and check-out times are as specified at the time of booking.
  • Valid government-issued photo identification is required at check-in.
  • Early check-in or late check-out is subject to availability and additional charges.

6. Guest Responsibilities

Guests are responsible for their behavior and any damage caused to hotel property. Any loss or damage may be charged to the guest accordingly. The hotel reserves the right to evict guests for misconduct without refund.

7. House Rules

Guests must comply with all hotel rules and policies, including but not limited to smoking policies, noise restrictions, and safety regulations. Violation may result in termination of stay without refund.

8. Limitation of Liability

Cloud9 Airport Hotel shall not be liable for any loss, damage, injury, or delay resulting from events beyond our reasonable control, including natural disasters, technical issues, or third-party service failures.

9. Website Content & Accuracy

While we strive to ensure that all information on this Website is accurate, we do not guarantee that descriptions, images, prices, or availability are error-free. Images are for illustrative purposes only.

10. Intellectual Property

All content on this Website, including text, images, logos, and design, is the property of Cloud9 Airport Hotel and may not be copied, reproduced, or used without prior written consent.

11. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of those websites.

12. Privacy

Your use of this Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and use of your data as described therein.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State].

14. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the Website constitutes acceptance of the updated terms.

15. Contact Information

For questions regarding these Terms & Conditions, please contact us: